Service Programs
Test Equipment Asset Management (TEAM) ProgramManaging multiple pieces of equipment at multiple sites is easy with a Fluke TEAM program.
- Single or multiple locations
- Customized reports in either electronic or paper format
- Automatic instrument recall
- Tracking of instruments, with information that is important to you, such as asset numbers, users, departments, etc.
- Fixed, blended price for multiple locations
- Centralized management
Download the TEAM brochure (.pdf) »
For more information on our TEAM Asset Management Program, contact us at 1-800-337-5638 or serviceprograms@fluke.com.
Priority Support ProgramsFluke provides support programs for many of its products to help maximize your investment. Following are brief details on some programs. Contact us at 1-800-337-5638 or serviceprograms@fluke.com for more information.
- Annual calibration included (standard or accredited)
- Free repairs with guaranteed turnaround
- Pre-paid priority return freight (via second day air)
- Free product updates to latest PCN levels
- Automated calibration due notifications
- Discounts on product upgrades and training
- Extended warranty coverage for your instrument beyond your original factory warranty (includes calibration at time of needed repair)
- Free product updates (PCNs) performed at the time of repair
- Two-and four-year plans available MET/SUPPORT Gold Metrology Software
- Priority access to qualified software experts
- Software updates and free upgrade versions
- Training Discount
- Free access to procedures library
- Custom procedure development
Priority Gold Support for Fluke Networks Test Tools
- Free repairs and loaner equipment – priority 1 service – all shipping paid
- Unlimited 24/7 technical support – call anytime, from anywhere in the world – toll free or use priority e-mail
- Free training – unlimited access to web based training
- Unlimited access to our Knowledge Base – a storehouse of valuable, proprietary information
- Free software upgrades – you will never be out of date
- Free annual standard calibration or performance verification
Product Enhancement ProgramsScopeMeter 190 Series Firmware Upgrade »
Support Services for Discontinued ProductsFluke recognizes the importance of continued support services for discontinued products. Our policy is to provide support services for a specified minimum period after the product is discontinued from production. Please contact the Fluke Service Center for more information.
Replacement Parts
- Components meeting Fluke original equipment standards
- 90-day warranty
- Recommended spare parts and module kits
Availability of replacement parts is a key element in providing quick turnaround and product support for customers who perform their own maintenance. By providing quality parts and responsive support, we will help return your Fluke products to peak performance.
Fluke stocks several hundred thousand components, subassemblies, and modules. All replacement parts are warranted against defects in materials and workmanship for 90 days after shipment.
Place your orders in the US online or by calling (1-800-526-4731). Outside the US, replacement parts can be ordered through your local service center. Find a Fluke Authorized Service Center »
When ordering, customers must identify parts by the Fluke 6, 7 or 12-digit part number and description as shown in the instrument manual and, if possible, by the schematic diagram circuit reference number. The model number and serial number will also help us supply the correct parts.
In some cases parts must be ordered in matched sets in order to maintain the specified accuracy and performance of the instrument after repair. Check the listings and diagrams for footnotes which contain the instructions for ordering special parts.
Instrument manuals are also available for many Fluke products.
Please contact us at 1-888-99-FLUKE (1-888-993-5853) or service@fluke.com for local availability and terms of this service. |